♥ FAQs
Frequently Asked Questions
SHIPPING
- When will you ship my order?
Each item is made to order and carefully handcrafted in our studio ( NJ, USA ). Therefore, it takes about 2-5 business to ship the order from the day of purchase.
- What is estimated delivery time?
For US Shipping Address:
USPS First Class takes about 3-5 business days to delivery the package. Therefore, you can expect to receive the package in 5-10 business days after purchase. If you must receive the order in a week, please purchase Express Mail option and write delivery date at checkout.
For International Shipping Address: (For Europe, Asia-Pacific, Australia and New Zealand)
USPS First Class takes about 8-12 weeks to deliver the package. Therefore, you can expect to receive the package in 9-13 weeks. We cannot guarantee earlier delivery with faster shipping options due to customs.
SIZE
- What size bracelets or necklaces should I order?
Please measure with a tape ruler to get most accurate measurement.
Here is a quick sizing guide:
* Necklaces:
1) 14 & 15 inches: for a child or a choker style for an adult.
2) 16 & 17 inches: small frame (Ex. size 0-4)
3) 18 inches: medium frame - most popular (Ex. size 6-8)
4) 19 - 20 inches: large frame (Ex. size 10-12)
5) 21-22 inches: x large frame (Ex. Size 12+)
* Bracelets:
1) 6 & 6.5 inches: small wrist
2) 7 inches: medium wrist - most popular
3) 7.5 & 8 inches: large wrist
4) 8.5 inches: x large
* Please note that the length of horizontal bar necklaces & bracelets include the bar length and the chain length.
MATERIAL
- Can I wear my jewelry in shower?
Yes, our jewelry is made of sterling silver, gold filled and 14k solid gold, so taking shower with it will not change the quality of our jewelry.
- Will my jewelry change color?
With a regular use, our jewelry will not change color. However, all jewelry reacts to certain chemicals. That’s why we provide complementary polishing cloth with each order. Please gently wipe off the tarnished area with the provided cloth.
JEWELRY CARE
- How can I take care of my jewelry?
Please gently wipe off any dust or the tarnished area with the polishing cloth. You can also clean with soap and water and then pat dry. Please store the dried jewelry in a zip lock bag or in a closed jewelry box for storage.
GIFT WRAP
- Can you gift wrap my package?
We provide complementary gift bag and a gift box for each purchase, ready for gift giving!
RETURNS & EXCHANGES
- What is your return policy?
Please see our refund policy section for detail information.
SHIPPING
- When will you ship my order?
Each item is made to order and carefully handcrafted in our studio ( NJ, USA ). Therefore, it takes about 2-5 business to ship the order from the day of purchase.
- What is estimated delivery time?
For US Shipping Address:
USPS First Class takes about 3-5 business days to delivery the package. Therefore, you can expect to receive the package in 5-10 business days after purchase. If you must receive the order in a week, please purchase Express Mail option and write delivery date at checkout.
For International Shipping Address: (For Europe, Asia-Pacific, Australia and New Zealand)
USPS First Class takes about 8-12 weeks to deliver the package. Therefore, you can expect to receive the package in 9-13 weeks. We cannot guarantee earlier delivery with faster shipping options due to customs.
SIZE
- What size bracelets or necklaces should I order?
Please measure with a tape ruler to get most accurate measurement.
Here is a quick sizing guide:
* Necklaces:
1) 14 & 15 inches: for a child or a choker style for an adult.
2) 16 & 17 inches: small frame (Ex. size 0-4)
3) 18 inches: medium frame - most popular (Ex. size 6-8)
4) 19 - 20 inches: large frame (Ex. size 10-12)
5) 21-22 inches: x large frame (Ex. Size 12+)
* Bracelets:
1) 6 & 6.5 inches: small wrist
2) 7 inches: medium wrist - most popular
3) 7.5 & 8 inches: large wrist
4) 8.5 inches: x large
* Please note that the length of horizontal bar necklaces & bracelets include the bar length and the chain length.
MATERIAL
- Can I wear my jewelry in shower?
Yes, our jewelry is made of sterling silver, gold filled and 14k solid gold, so taking shower with it will not change the quality of our jewelry.
- Will my jewelry change color?
With a regular use, our jewelry will not change color. However, all jewelry reacts to certain chemicals. That’s why we provide complementary polishing cloth with each order. Please gently wipe off the tarnished area with the provided cloth.
JEWELRY CARE
- How can I take care of my jewelry?
Please gently wipe off any dust or the tarnished area with the polishing cloth. You can also clean with soap and water and then pat dry. Please store the dried jewelry in a zip lock bag or in a closed jewelry box for storage.
GIFT WRAP
- Can you gift wrap my package?
We provide complementary gift bag and a gift box for each purchase, ready for gift giving!
RETURNS & EXCHANGES
- What is your return policy?
Please see our refund policy section for detail information.